SweetMonkfruit FAQ | Orders, Shipping & Monk Fruit Sweetener

Once your order ships, we’ll send you an email with tracking info. Can’t wait? Neither can we!

Please email love@sweetmonkfruit.co right away if you need to cancel. If your order hasn’t shipped yet, we’ll try to stop it. If it’s already on its way, we unfortunately can’t cancel it.

Orders are processed in 2 business days. Delivery times are:

• 5–10 business days

Shipping times may vary during holidays or high-volume periods.

Yes!

• Free shipping on orders over $99 CAD
  

At the moment, we ship to Canada only, but global shipping is on our road map!

Reach out to us within 3 business days of receiving your order and we’ll make it right.

You can find the nutrition facts, ingredients, and suggested usage amounts for SweetMonkfruit on each product page or the back of your pouch. We also have a conversion chart to help you use the right amount in recipes.

We’re here to help! Send us an email at love@sweetmonkfruit.co, or message us directly on Instagram @sweetmonkfruit.co

We’re working on it! While we don’t currently offer individual samples, our smallest pouch size is a great way to try SweetMonkfruit for the first time.

We don’t offer subscriptions just yet, but we plan to as we expand our product line. Stay tuned!

Monk fruit sweetener is a natural, zero-calorie sweetener made from the juice of the monk fruit (also called Luo Han Guo). It provides clean, sugar-like sweetness without raising blood sugar levels.

SweetMonkfruit is an erythritol-free monk fruit sweetener, made with just two simple ingredients: monk fruit and tapioca fibre. Many “monk fruit sweeteners” in stores are actually mostly erythritol with only a tiny amount of monk fruit, but SweetMonkfruit contains no sugar alcohols at all — just pure, clean sweetness.

For most people, monk fruit sweetener is a better choice than sugar because it offers sweetness without the calories, without the blood sugar spike, and without contributing to cravings.

Sugar provides quick energy but can lead to blood sugar spikes and crashes. In contrast, monk fruit sweetener has zero calories and zero glycemic impact, making it ideal for people who want to cut sugar, manage their blood sugar, or reduce overall sugar intake.

SweetMonkfruit gives you the sweetness you love in coffee, tea, and baking — without the sugar, without the calories, and without the crash.

SweetMonkfruit is made in the Yanshan district of China, where the fruit is harvested and refined at the source. It is then packaged in Canada under strict quality control to ensure freshness, safety, and purity in every pouch.

It depends on the product. Each SweetMonkfruit blend has a different level of sweetness compared to sugar. Please refer to the Sweetness Index on our website or check the back of your pouch for exact sugar equivalency and usage instructions.

No. SweetMonkfruit contains absolutely no erythritol or sugar alcohols.

Most monk fruit sweeteners on the market are actually 90–99% erythritol, which can cause digestive upset or a “cooling” aftertaste. Our formula is different — it’s a pure monk fruit sweetener combined with tapioca fibre for a smooth, clean taste that dissolves well in hot drinks and works beautifully in baking.

If you’re looking for a monk fruit sweetener without erythritol, this is exactly what SweetMonkfruit is made for.

Yes — you can use monk fruit sweetener in baking, and SweetMonkfruit is specifically designed to work well in muffins, cakes, cookies, pancakes and more.

Our erythritol-free monk fruit sweetener blends smoothly and provides a clean sweetness without bitterness or the “cooling” effect common in other sugar substitutes. It’s a great choice for anyone looking to replace sugar in baked goods while keeping them low-sugar, low-calorie, and family-friendly.

For best results, start by replacing sugar 1:1 and adjust to taste depending on the recipe.

Yes, SweetMonkfruit is a natural sweetener free from sugar, stevia, or artificial additives. But as with any dietary product, consult with your child’s doctor if you have specific health concerns.

SweetMonkfruit does not contain xylitol and is generally considered pet-safe in small amounts. That said, always consult your vet before feeding your furry friend anything not made for pets.

SweetMonkfruit is gluten-free, dairy-free, allergen-free, vegan, non-GMO, and made in a facility that does not process nuts. Our ingredients are carefully selected to suit most dietary needs.

We think you’ll love it — but if you don’t, email us at love@sweetmonkfruit.co within 30 days. You may need to return the product to receive a refund. Return shipping is the buyer’s responsibility.

If your order hasn’t shipped yet, we’re happy to make changes. Please email us immediately at love@sweetmonkfruit.co

If it’s already on the way, we can’t accept exchanges for safety reasons. Contact us and we’ll give you a discount code for your next order.

We're always open to new business opportunities. Please email us at love@sweetmonkfruit.co.